The skills of management

An introduction to management, covering such topics as delegation, motivation, communication, payment systems and trade unions. Blending theory and practice, it includes many examples and anecdotes.

ISBN: 9780415004251
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Understanding Company Accounts

This guide to company accounts aims to shed light upon a subject which is often a source of mystery to non-accountants.

ISBN: 9780749416225
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Managing for Peak Performance: A Guide to the Power and Pitfalls of Personal Style

Aiming to help supervisors influence, motivate and manage others for better performance and productivity, this book includes tips on selecting managers as well as practical information on conflict resolution, decision making and stress prevention.

ISBN: 9780887304637
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What Not to Spend

Television's favourite money man is back, with the definitive guide to taking control of all aspects of your financial life. Money may make the world go round, but sometimes personal finance puts everyone's head in a spin. Now, Alvin Hall shows us that while getting a grip on our purse strings is a challenge, it doesn't have to be a struggle. Alvin's easy-to-follow advice will empower you to tackle money matters head on and take the first steps to financial security - today. Accessible and humorous this is the financial bible that no-one can afford to be without.

ISBN: 9780340836033
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Wealth in a Decade

ISBN: 9781887494014
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The Economic Naturalist's Field Guide: Common Sense Principles for Troubled Times

Ask a dozen talking heads about how the economy works and what course of action we should take and you’ll get thirteen different answers. But what if we possessed a handful of basic principles that could guide our decisions—both the personal ones about what to buy and how to spend but also those national ones that have been capturing the headlines? Robert H. Frank, (a.k.a. the Economic Naturalist) has been illustrating those principles longer and more clearly than anyone else. In The Economic Naturalist’s Field Guide, he reveals how they play out in Washington, on Wall Street, and in our own lives, covering everything from tax policy to financial investment to everyday decisions about saving and spending. In today’s uncertain economic climate, The Economic Naturalist’s Field Guide’s insights have more bearing on our pocketbooks, policies, and personal happiness than ever.

ISBN: 9780465015115
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The New Paradigm For Financial Markets: The Credit Crisis Of 2008 And What It Means

In the midst of the most serious financial upheaval since the Great Depression, legendary financier George Soros explores the origins of the crisis and its implications for the future. Soros, whose breadth of experience in financial markets is unrivaled, places the current crisis in the context of decades of study of how individuals and institutions handle the boom and bust cycles that now dominate global economic activity. "This is the worst financial crisis since the 1930s," writes Soros in characterizing the scale of financial distress spreading across Wall Street and other financial centers around the world. In a concise essay that combines practical insight with philosophical depth, Soros makes an invaluable contribution to our understanding of the great credit crisis and its implications for our nation and the world.

ISBN: 9781586486839
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"Cityboy"

In this no-holds-barred, warts-and-all account of life in London's financial heartland, Cityboy breaks the Square Mile's code of silence, revealing tricks of the trade and the corrupt, murky underbelly at the heart of life in the City. Drawing on his experience as a young analyst in a major investment bank, the six-figure bonuses, monstrous egos, and the everyday culture of verbal and substance abuse that fuels the world's money markets is brutally exposed as Cityboy describes his ascent up the hierarchy of this intensely competitive and morally dubious industry, and how it almost cost him his sanity.

ISBN: 9780755346189
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The years of living dangerously

In The Year's of Living Dangerously, leading Asia writer and commentator Stephen Vines paints a vivid picture of excess and ignorance, challenging some of the well-established myths about Asian economies, governments, companies and markets. He also highlights the fundamental weakness of Asian companies - a subject little mentioned in discussions about the Asian crisis.

ISBN: 9781587990366
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Who's driving the bus?

As a management trainer closely involved with business and public organisations, Gerry Moan has been both a spectator and a participant in the changing Irish business scene. From tracking leadership performance, he reached the conclusion that the dramatic changes in the corporate world have not been sufficiently mirrored by changes in Ieadership styles. Seeing that a systematic and comprehensive study of leadership styles was required that would shed light on key leadership issues such as strategy development, change management, business innovation and business policy implementation, he commissioned Amarach Consulting to conduct an in-depth research study on change and leadership. Who's Driving the Bus? is based both on Gerry's own views and opinions as they have evolved over the years, and on the findings of the research carried out by Amarach. Its purpose is to coherently explore how the change process has impacted on our understanding of business leadership.

ISBN: 9781860762376
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Tracking The Media

This book is about media content analysis in the English language print media in South Asia, with reference to certain contemporary issues. It is written from the perspective of the need to analyze media discourses and the ways in which their circulation creates a common sense " view of the world. The focus is on English language papers and news magazines; additionally, some Hindi, Urdu, and Sindhi newspapers are examined. The highlight is on the ways in which English language publications contribute to and function within middle class matrices of modernity, consumption, conflict, and conservatism in India.

ISBN: 9780415480628
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The Long Revolution

This Is The Tale Of A Great Transformation - How A Country That Exported Spices And Gems Became A Frontrunner In The Knowledge-Based Sector And Turned Into The Favoured Investment Destination For American Technology Giants. The It Revolution Is Seen As The 'Miracle' Of The New Millennium: There Are Myths And Hype; Claims And Counter-Claims. This Book Is An Attempt To Set The Record Straight. A Detailed And Meticulously Researched Account Of The Computing And Information Technology Industry Spanning Half-A-Century, The Book Discusses The Genesis Of Computers In India; How The Initial Ibm Monopoly Was Broken; How The Innovative Use Of Communication Technologies Turned Pigmy Software Of Firms Into Billion Dollar Companies; The Role Of Liberalisation In The It Revolution; And Finally, Whether This Miracle Can Be Sustained In The Future.

ISBN: 9788172237684
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On Form: Achieving High Energy Performance without Sacrificing Health and Happiness and Life Balance

Four forms of energy pulse through each of us at all times: physical, emotional, mental and spiritual. To thrive, we must recruit all four of these energies in the service of a specific mission. To be fully engaged means to be physically energized, emotially engaged, mentally focused, and spiritually vested. Jim Loehr and Tony Schwartz draw on 30 years of research and experience with thousands of world-class atheletes, FBI hostage rescue teams, emergency service workers, and corporate executives who must sustain high performance in the face of pressure. In this book they offer their precise understanding of how to help individuals and organizations manage energy to drive full engagement - along with a step-by step programme to make that happen.

ISBN: 9781857883251
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No more cold calling

A leading expert on referral selling outlines practical steps for managers on how to generate business productively and profitably, in a guide that outlines a five-step plan for encouraging customer loyalty, making effective presentations, and overcoming key obstacles. 30,000 first printing.

ISBN: 9780446577793
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What If Boomers Can't Retire? How to Build Real Security, Not Phantom Wealth

Parker debunks the popular but dangerous myth that inflating stock prices creates national wealth.

He reveals what can be done to avert disaster for future retirees.Three trends are on a collision course: an aging population, the use of stocks to create paper wealth, and baby boomers plans to use that wealth to retire. A wake-up call about retirement savings and the overall health of the stock market, this book explains the hazards of relying on the stock market and offers balanced advice on how boomers can meet their retirement needs.

ISBN: 9781576752494
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Richistan: A Journey Through the American Wealth Boom and the Lives of the New Rich

The rich have always been different from you and me, but this revealing and funny journey through “Richistan” entertainingly shows that they are more different than ever. Richistanis have 400-foot-yachts, 30,000-square-foot homes, house staffs of more than 100, and their own “arborists.” They’re also different from Old Money, and have torn down blue-blood institutions to build their own shining empire. Richistan is like the best travel writing, full of colorful and interesting stories providing insights into exotic locales. Robert Frank has been loitering on the docks of yacht marinas, pestering his way into charity balls, and schmoozing with real estate agents selling mega-houses to capture the story of the twenty-first century’s nouveau riche:House-training the rich. People with new wealth have to be taught how to act like, well, proper rich people. Just in the nick of time, there’s been a boom in the number of newly trained butlers—“household managers”—who will serve just the right cabernet when a Richistani’s new buddies from Palm Beach stop by. “My boat is bigger than your boat.” Only in Richistan would a 100-foot-boat be considered a dinghy. Personal pleasure craft have started to rival navy destroyers in size and speed. Richistan is also a place where friends make fun of those misers who buy the new girlfriend a mere Mercedes SLK.“You want my money? Prove that you’re helping the needy!” Richistanis are not only consuming like crazy, they’re also shaking up the establishment’s bureaucratic, slow-moving charity network, making lean, results-oriented philanthropy an important new driving force.Move over, Christian Coalition. Richistanis are more Democratic than Republican, “fed up and not going to take it anymore,” and willing to spend millions to get progressive-oriented politicians elected.“My name is Mike and I’m rich.” Think that money is the answer? Think again as Robert Frank explores the emotional complexities of wealth.And, as Robert Frank reveals, there is not one Richistan but three: Lower, Middle, and Upper, each of which has its own levels and distinctions of wealth —the haves and the have-mores. The influence of Richistan and the Richistanis extends well beyond the almost ten million households that make up its population, as the nonstop quest for status and an insatiable demand for luxury goods reshapes the entire American economy.

ISBN: 9780307339263
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Follow This Path

With traditional sources of competitive advantage already depleted, organizations are obliged to find new and sustainable ways of obtaining superior performance from their employees. This book features an analysis of the best practices for getting the most from an organization's workforce.

ISBN: 9780446690355
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Global Dreams

From Richard J. Barnet, coauthor of the groundbreaking bestseller Global Reach, and John Cavanagh comes an authoritative portrait of global corporations as they have evolved over the last twenty years - replacing national power; controlling the flow of money, goods, and information across the world; and dominating the fate of the world's economy and people. On the threshold of a new century, the world is shrinking fast, but it is not coming together. Global Dreams explores the many different ways in which the global economy shapes our lives, changing politics, work, and families in the United States and throughout the world, including: How the integrated global production system is creating a job crisis that affects every American; how a few corporations, thanks to their control of earth-spanning technologies, control a global commercial culture that can penetrate any village or neighborhood; how the clash of global commercial culture and traditional societies is unleashing fundamentalist backlash and political conflict; how great corporations have become less and less accountable to public authorities everywhere, and what this means for the environment job opportunities, and our economic future; how "globalization", the business buzzword of the decade, is creating not a global village but a divided planet in the grip of global gridlock. With major profiles of five of these corporations based on hundreds of interviews on four continents, Richard J. Barnet and John Cavanagh reveal how a few hundred companies with worldwide connections dominate the four intersecting webs of global commercial activity that make up the new world economy. In the Global Cultural Bazaar the focus is on Sonyand Bertelsmann as they compete with Philips, Time Warner, Matsushita, Disney, and the other giants in the global market for education and entertainment. In the Global Shopping Mall, the frontrunner is Philip Morris against RJR Nabisco, Nestle, Sara Lee, and H. J. Heinz in the battle to decide what people around the planet will eat, drink, smoke, wear, and enjoy. Ford leads the way into the Global Workplace, a network of factories, workshops, hospitals, and restaurants with participants as far-ranging as Levi Strauss, Nike, Texas Instruments, and Toyota. Citibank, the largest bank based in the United States, is the window through which the authors explore the rapidly changing Global Financial Network. As all this activity and reach come together, Barnet and Cavanagh show how these conglomerates contribute to political and social disintegration as they become the fragile world empires of the twenty-first century.

ISBN: 9780671633776
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Principles of group treatment

ISBN: 9780802141422
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Enterprise Asset Management

"Enterprise Asset Management: Configuring and Administering SAP R/3 Plant Maintenance" provides a step-by-step guide to SAP PM configuration, information required by those interested in using the Plant Maintenance module or those interested in improving their use of the module. Benefit from years of R/3 Plant Maintenance implementation and upgrade experience across many industries. Gain an understanding of the many ways in which R/3 Plant Maintenance can be configured, described in terms that are easy to understand. Learn which configuration steps can be easily adjusted later and which cannot. Discover the configuration steps that integrate with other SAP R/3 modules and what effect the configuration will have on those modules. "Enterprise Asset Management: Configuring and Administering SAP R/3 Plant Maintenance" is a valuable resource for novices as well as those experienced with SAP configuration. Updated for SAP R/3 version 4.7 (R/3 Enterprise), it is also a valuable resource for upgrading existing SAP Plant Maintenance installations.

ISBN: 9780595325757
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True partnership

The main reason people don't accomplish more at work and at home is that they don't focus on what matters: the quality of their relationships. In this book, an international business consultant discusses four beliefs that keep people from building productive and satisfying relationships: seeing oneself as separate and autonomous, feeling connected only through power and control, having an either/or, right/wrong mentality, and perceiving the world as fixed and predetermined. True Partnership offers a proven and effective method for improving relationships by reassessing these limiting beliefs.



ISBN: 9781576751664
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Experience the Message: How Experiential Marketing Is Changing the Brand World

Consumers — exposed to roughly four thousand marketing messages a day — are no longer willing to be part of a passive consumer base, subject to conventional advertising and marketing. Rather, they are joining a growing tribe of brand atheists who don't want to be targeted by impersonal messages. They want dialogue, which marketers give to them through experiences with brands that are personally relevant, memorable, and meaningful. This is the context for Max Lenderman's experiential marketing (XM) revolution. Lenderman explains who the new cutting-edge marketers are, how they think and operate, and why they matter in today's shifting brand world. He reveals how companies can interact with consumers in meaningful ways and what consumers should expect from companies that want their attention and loyalty. Max has led successful experiential campaigns for Fortune 500 companies and smaller businesses. Here, he unveils groundbreaking case studies and discusses the latest trends in experiential marketing-buzz, sub-viral marketing, roach marketing, text marketing, flash mobs, pop-up retail, advergaming, retailainment, and causal marketing. Experience the Message gives its readers—consumers and marketers the essential knowledge they need to charge to the front of the global marketing movement.

ISBN: 9780786718832
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The Future of Money

Although few agree on how to tackle the gigantic problems the world currently faces, Future Credit espouses collaboration. Here, more than thirty leaders in the fields of business, economics, philosophy and politics provide an international perspective on the issues and how best to face them.

ISBN: 9780753522035
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Go

The story behind the life of GO, the no-frills airline, by the businesswoman who created the company.

ISBN: 9780316726627
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Winner-Take-All Society, The

New from the bestselling author of The Economic Naturalist - now published in the UK for the first time

Why does the top one per cent of the population capture such a disproportionate amount of the wealth? Why do top athletes win dozens of sponsorship deals, yet competitors who finish just moments behind struggle to attract a single deal? Why does one product become a runaway success, while others flounder and fail? The answer is the rise of ‘winner-take-all’ markets, in which small differences in performance lead to huge differences in reward. More relevant today than ever before, this fascinating book shows how in business, as in sport, thousands are competing for only a handful of top prizes. As Robert Frank and Philip J Cook reveal, this relentless emphasis on coming out on top has shaped our society and how we define success in troubling ways, creating growing income inequality and an enormous misallocation of talent, as more and more gifted people seek the big bucks and limelight of lucrative yet non-essential careers while vital professions scramble to attract staff. But there are measures we can take to create a more equitable and more prosperous future, and The Winner-Take-All Society shows the way.

Author Profile

Robert H. Frank is the author of The Sunday Times bestseller The Economic Naturalist and The Return of The Economic Naturalist. He is the Henrietta Louis Johnson Professor of Management and Professor of Economics at Cornell University’s Johnson Graduate School of Management and is a regular economics columnist in The New York Times. Philip Cook is the ITT/Terry Sanford Professor of Public Policy at Duke University, and author of Paying the Tab (Princeton University Press, 2007).

Reviews

One of the ten best business books of the year,A major contribution to the debate about the causes and consequences of inequality in America,Should be at the forefront of everyone's attention,Frank and Cook break new ground by linking the win-at-all-costs mentality to economic and cultural problems,[Frank] makes an excellent populariser, with a lucid writing style and a willingness not to take himself too seriously

ISBN: 9780753522264
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Exit Strategy (Nadia Stafford Series, Book 1)

From the author of the acclaimed Women of the Otherworld series comes an exciting new heroine whose most secret identity is both lucrative…and lethal. Regulars at Nadia’s nature lodge don’t ask what she does in the off-season. And that’s a good thing. If she told them, she’d have to kill them. She’s a hit woman for a Mafia family. Tough and self-sufficient, Nadia doesn’t owe anyone any explanations. But that doesn’t mean she always works alone. One of her contacts has recruited her in the hunt for a ruthlessly efficient serial killer cutting a swath of terror across the country. The assassin is far too skilled to be an amateur—and the precision of the killings is bringing the Feds much too close to the hit man community for comfort.To put an end to the murders, Nadia will have to turn herself from predator to prey as she employs every trick she knows to find the killer. Before the killer finds her…

ISBN: 9780553588194
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The Globalization Myth: Why the Protestors Have Got it Wrong

Against figurehead commentators like Naomi Klein, Alan Shipman argues that globalization is a potential force for good--and for the benefit of all.

ISBN: 9781840463590
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The Apprentice

Following the huge success of the first series on BBC2, "The Apprentice" will accompany the 2nd series planned for February 2006. Sir Alan Sugar is back with a new set of hopeful candidates battling it out to become his next apprentice. "The Apprentice" will be a fully updated version of the original "Apprentice" book, which has sold over 36,000 copies so far. With a brand new section, the book will catch up with the apprentices from the first series, assessing - with the benefit of hindsight - what they learnt from their experiences, as well as filling us in on Tim's progress working with Sir Alan. We will also be introduced to the new candidates from the second series. Packed with case studies, Sir Alan's own business tips and user-friendly practical advice to becoming an entrepreneur, this book is an essential for budding-entrepreneurs and fans of the hit series.



ISBN: 9780563493372
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Omnibus: Sales & Marketing

ISBN: 9788173141430
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Sonic Boom: Globalization at Mach Speed

There are signs the recession is about to end. So what comes next? Growth will resume. But economic uncertainty will worsen, making what comes next not just a boom but a nerve-shattering SONIC BOOM. Gregg Easterbrook – who "writes nothing that is not brilliant" (Chicago Tribune) – is a fount of unconventional wisdom, and over time, he is almost always proven right. Throughout 2008 and 2009, as the global economy was contracting and the experts were panicking, Easterbrook worked on a book saying prosperity is about to make its next big leap. Will he be right again?  SONIC BOOM: Globalization at Mach Speed presents three basic insights. First, if you don't like globalization, brace yourself, because globalization has barely started. Easterbrook contends the world is about to become far more globally linked. Second, the next wave of global change will be primarily positive: economic prosperity, knowledge and freedom will increase more in the next 50 years than in all of human history to this point. But before you celebrate, Easterbrook further warns that the next phase of global change is going to drive us crazy. Most things will be good for most people – but nothing will seem certain for anyone. Each SONIC BOOM chapter is based on examples of cities around the world – in the United States, Europe, Russia, China, South America – that represent a significant Sonic Boom trend. With a terrific sense of humor, pitch-perfect reporting and clear, elegant prose, Easterbrook explains why economic recovery is on the horizon but why the next phase of global change will also give everyone one hell of a headache.  Forbes calls Easterbrook "the best writer on complex topics in the United States" and SONIC BOOM will show you why.

ISBN: 9781400063956
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Can India Grow Without Bharat

ISBN: 9788171886760
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Omnibus: Managing Sales and Marketing

ISBN: 9788173141928
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Reengineering the Corporation: A Manifesto for Business Revolution

The most successful business book of the last decade, Reengineering the Corporation is the pioneering work on the most important topic in business today: achieving dramatic performance improvements. This book leads readers through the radical redesign of a company's processes, organization, and culture to achieve a quantum leap in performance. Michael Hammer and James Champy have updated and revised their milestone work for the New Economy they helped to create -- promising to help corporations save hundreds of millions of dollars more, raise their customer satisfaction still higher, and grow ever more nimble in the years to come.

ISBN: 9781857880977
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Rethinking the Future: Rethinking Business, Principles, Competition, Control & Complexity, Leadership, Markets, and the World

Explaining how organizations can be redesigned to meet the needs of the future's ever more competitive environment, a collection of authoritative essays presents the thoughts of Michael Hammer, Warren Bennis, Stephen Covey, Charles Handy, Lester Thurow, John Naisbitt, and other leading thinkers. Reprint. IP.

ISBN: 9781857881080
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The Necessary Revolution: How Individuals and Organisations Are Working Together to Create a Sustainable World

This is a timely and groundbreaking book from the bestselling author of "The Fifth Discipline" series and "Presence". "The Necessary Revolution" reveals how corporations and organizations are, in the face of looming environmental crises and pressure from social issues, finding solutions that ensure both long- term survival and real-time business success. "The Necessary Revolution" is destined to become the essential handbook for everyone who understands the need to act and work together now to create a sustainable world for ourselves and the generations to come. A revolution is underway, and spreading fast. Organizations everywhere are boldly leading the change from the dead-end of 'business as usual' to new strategies and transformative practices that promote a flourishing, sustainable world.Pragmatic and powerful, today's most innovative leaders know that revolutionary-not incremental-changes in the way we live and work are necessary for their, and our, survival.Brimming with inspiring stories from around the globe, and organizations ranging from Alcoa to Oxfam, DuPont to GE, "The Necessary Revolution" clearly shows that ordinary people at every level within every organization have the ability and innovative spirit to do extraordinary things. By working collaboratively across boundaries, they are amplifying their creativity to find unprecedented solutions in an intensely interdependent world."The Necessary Revolution" contains a wealth of strategies to help anyone, regardless of role or title, build the confidence and competence to respond effectively to the greatest challenge of our time. It is destined to become the essential handbook for everyone who understands the need to act and work together-now-to create a sustainable world for ourselves and the generations to follow.

ISBN: 9781857883732
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Bubbles: And How to Survive Them

Housing equity, 401Ks, Pension funds. They all may be vulnerable to the next bursting bubble. John Calverley lays out the fundamentals of our asset-backed economy and explores the powerful implications for individuals, businesses, central banks, and policy makers.

ISBN: 9781857883480
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What's This India Business?

In "What's this India Business" Paul Davies reveals the secrets you need to take full advantage of the competitive edge that India can give your company. A major global services revolution is happening, and India is at the forefront. As India becomes the fourth largest economy in the world, it is progressing from being an international IT power house to the world's back office provider for the twenty first century. "What's This India Business?" shows you how to take advantage of the edge India can give your company, and shows how to transform your business responsibly and effectively. Everyone is familiar with call centres located in Bangalore or Delhi, but human resources, internal accounting and legal processes are following. India, ahead of all other countries, will be the main service industry centre for the West. "What's This India Business?" contains proven strategies to enable your company to work effectively and confidently with Indian businesses. It allows you to establish competitive advantage, surge ahead of market trends, build effective and sustainable new business models and unleash the flexibility, quality, and availability of Indian business people to the lasting benefit of your business and the international economy.



ISBN: 9781904838012
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A Different Kind of Discipline

Discipline is a topical issue. It is fundamental to all our lives and our relationships. Discipline is about safeguarding our rights both as individuals and as a society. In this ground-breaking new book, bestselling author and psychologist Dr Tony Humphreys addresses the many issues around discipline in the broad and immediate sense. With his usual clarity he helps define areas that have become confused in our rapidly changing and expanding society. A common misconception is that discipline applies only to children, but it is as much an issue for adults as it is for young people. It is not about controlling others, Dr Humphreys points out, instead it is about helping others to learn to control themselves. Discipline demands creativity, commitment and time. It is about parents, teachers, carers and communities working as partners. True discipline is not abusive, aggressive, cynical or manipulative. It is about clear communication, consistent application, adaptability, support and co-operation. Most of all it is about respect, acceptance and love. In 'A Different Kind of Discipline', Dr Humphreys guides us through steps to create a positive environment in homes, schools and communities where mutual respect and thus discipline all have their place. Other books by Tony Humpheys Family, Love It and Leave It; Myself, My Partner; The Power of 'Negative' Thinking; Raising Your Child's Self-Esteem (audio cassette); Raising Your Child's Self-Esteem (CD); Self-Esteem for Adults (audio cassette); Self-Esteem for Adults (CD) A Different Kind of Teacher; Self-Esteem: The Key to Your Child's Future; Work and Worth; Examining Our Times.



ISBN: 9780717128075
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Does Your Marketing Sell?: The Secret of Effective Marketing Communications

Jam packed with 80 illustrations and photographs of the best and the worst marketing efforts by such world-class marketers as BMW and Nikon.

ISBN: 9781857883503
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Mind Your Manners, Third Edition: Managing Business Cultures in a Global Europe

Understanding the nature of cultural diversity is one thing-managing it day-to-day is quite another! When doing business internationally, culture shock-and sometimes culture clash-is unavoidable. John Mole's Mind Your Manners: Managing Business Cultures in the New Global Europe is a comprehensive guide that explores cultural aspects of dozens of individual European countries as they relate to global business. Now in a fully expanded and updated third edition, Mind Your Manners includes every countriy-from the Baltics to the Balkans-applying for membership to the European Union, the world's biggest global market, and many others. Based on interviews, surveys, and workshops with over a thousand managers (of fifty nationalities), Mind Your Manners describes Europe's extraordinary political, economic, and social changes and their effects on the way we work together. New chapters on diversity, change, body language, and negotiation identify the key elements that shape the business and cultural environment of the continent, and Euroquizzes will test your knowledge and demonstrate the broad cultural spectrum of European nations. More than a mere catalog, Mind Your Manners is a must-read for anyone who intends to succeed in the European Union.



ISBN: 9781857883145
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The Next Available Operator: Managing Human Resources in the Indian Business Process Outsourcing Industry

India, often referred to as the ‘electronic housekeeper of the world’, is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call centres/BPO is that human resources are at once the greatest strength and the greatest challenge confronting this new industry. Many of these studies are, however, based more on polemics and managerial rhetoric as opposed to the systematic empirical investigation of the employment relationship.

This first-of-its-kind compilation intends to fill this vital gap by advancing evidence-based understandings of the issues, challenges and strategies confronting human resource management (HRM) in the Indian call centre/BPO sector. It features empirical research and conceptual advances, presented by well-known academics, researchers and practitioners from around the world and captures the voices of key stakeholders. Apart from presenting a front-line picture of employment relations and HRM in India, this book also provides the stakeholders’ perspectives by focusing on the motives, strategic opportunities and constraints confronting management practitioners, trade unions and employees. The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry also investigates the similarities and differences between Indian call centres and those located in the United States, United Kingdom, Canada and Australia.

This volume is a must read for management practitioners, students and academics who seek a comprehensive understanding of HRM in Indian call centres.



ISBN: 9788178299327
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Financial Inclusion

A compilation of action research and field visits across India during the last 10 years, this account focuses on various facets of financial inclusion. Ranging from opening up no-frills accounts and micro-credit to discussing financial literacy and secure banking, this comprehensive record emphasizes the roles of process changes, technology enablement, capacity building, and outreach mechanism. A model of inclusive developmentone that underscores the idea that inclusive economics and inclusive governance support each otheris also included.

ISBN: 9788171887446
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The Carolina Way: Leadership Lessons from a Life in Coaching

For forty years, Dean Smith coached the University of North Carolina basketball team with unsurpassed success. Now, in The Carolina Way, he explains his coaching philosophy and shows readers how to apply it to the leadership and team-building challenges they face in their own lives. In his wry, sensible, wise way, Coach Smith takes us through every aspect of his program, illustrating his insights with vivid stories. Accompanying each of Coach Smiths major points is a Player Perspective from a former North Carolina basketball star and an in-depth Business Perspective from Gerald D. Bell, a world-renowned leadership consultant and a professor at UNCs Kenan-Flagler Business School. The keystones of Coach Smiths coaching philosophy are widely applicable and centrally relevant to building successful teams of any kind.

ISBN: 9780143034643
New: Rs 510
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Working at Warp Speed

The discrepancy between what we know and what we do can trigger poor planning, miscommunication, overload, and a host of other ills. The constant games of catch-up and fire-fighting can turn even simple projects into nightmares. In Working at Warp Speed, Barry Flicker explains that people can break such patterns only by cultivating the ability to make and keep clear commitments. He recounts a simple story about a handful of people who, through powerful direct experience, learn to stop complaining about the idiots out there and begin examining their own behaviors and assumptions. This shift is the key, according to Flicker, to successful project management in business and in life.

ISBN: 9781576751466
New: Rs 971
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Feminine Quest for Success: How to Prosper in Business and Be True to Yourself

Describing five ways in which women typically cope with the business environment, this book tells how women can bring their whole selves, including their feminine sides, to their careers--and make it work. Readers will learn from practical advice, stories and examples how they can move toward a state of "self-alignment."



ISBN: 9781881052623
New: Rs 1,315
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Fish! Sticks: A Remarkable Way to Adapt to Changing Times and Keep Your Work Fresh (Fish!)

The phenomenal international bestseller FISH! told the story of a fictional company that transformed itself by applying lessons learned from Seattle's Pike Place Fish Market. The follow-up FISH! TALES told of real-life companies that boosted morale and improved results by implementing these same principles. Now, following the huge success of these motivational titles, comes the latest inspiring addition to the series: FISH! STICKS. In this new, stimulating volume, the authors teach us how to effect change in our business and make it stick through tough and changing times such as turnover in management and staff. With the appealing, readable style which makes the FISH philosophy so accessible, FISH! STICKS shows us how to keep our work vital, alive and fresh, while maintaining those innovations that really work for your company.

ISBN: 9780340826454
New: Rs 150
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All the money in the world

From Wall Street to the West Coast, from blue-collar billionaires to blue-blood fortunes, from the Google guys to hedge-fund honchos, All the Money in the World gives us the lowdown on today richest Americans. Veteran journalists Peter W. Bernstein and Annalyn Swan delve into who made and lost the most money in the past twenty-five years, the fields and industries that have produced the greatest wealth, the biggest risk takers, the most competitive players, the most wasteful family feuds, the trophy wives, the most conspicuous consumers, the biggest art collectors, and the most and least generous philanthropists. Incorporating exclusive, never-before-published data from Forbes magazine, All the Money in the World is a vastly entertaining, behind-the-scenes look at today's Big Rich.

ISBN: 9780307278760
New: Rs 716
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Net Attitude

The Internet revolution is less than three percent complete. This is not a "new economy" but rather an incredible transformation of the existing one. It has just begun and this book should guide you through. It tries to help you think like an Internet startup while capitalizing on your existing strengths. Unlike the dot.com books, it focuses on the human and management aspects that are important to get an e-business started, linking them to how the evolution of the Internet is changing the game. The focus of "Net Attitude" is the customer, be it a consumer or a corporate purchasing agent. It tells you how to "get connected" in a way that should bring your constituencies to you at the least cost and form lasting relationships.



ISBN: 9781857882995
New: Rs 919
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Who's Your City?: How the Creative Economy Is Making Where to Live the Most Important Decision of Your Life

It’s a mantra of the age of globalization that where we live doesn’t matter. We can innovate just as easily from a ski chalet in Aspen or a beachhouse in Provence as in the office of a Silicon Valley startup. According to Richard Florida, this is wrong. Globalization is not flattening the world; in fact, place is increasingly relevant to the global economy and our individual lives. Where we live determines the jobs and careers we have access to, the people we meet, and the “mating markets” in which we participate. And everything we think we know about cities and their economic roles is up for grabs. Who’s Your City? offers the first available city rankings by life-stage, rating the best places for singles, families, and empty-nesters to reside. Florida’s insights and data provide an essential guide for the more than 40 million Americans who move each year, illuminating everything from what those choices mean for our everyday lives to how we should go about making them.

ISBN: 9780465003525
New: Rs 1,046
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See Jane Lead

From the bestselling author of "Nice Girls Don't Get the Corner Office" comes a groundbreaking work that shows women what makes them natural leaders for our time--and how they can capitalize on the leader within, at work and at home. Abridged.

ISBN: 9780446581592
New: Rs 495
Used: Rs 100
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