About the Book
Unlike most other books on the subject, this book does not deal with total quality management simply as a tool for the improvement of quality and services, but emphasizes the importance of the total quality of management for a radical transformation of any organization, society or entity and the sustenance of growth despite ever-changing business or social environments.
This book goes beyond the one-dimensional quality-improvement perspective, and assumes a larger, all-encompassing role of educating the readers about management quality, the kind that will lay the foundation for running a business successfully, thus benefiting the society in the long run.
Divided into four parts, Total Quality of Management
presents a comprehensive overview of core management principles and philosophies, in addition to providing readers with a structured treatment of macro business strategiescustomer orientation, process orientation, people orientation and wealth generation. This book is also essential for learning about the various tools, methodologies and enablers for controlling waste, improving productivity, enhancing competitiveness, ensuring cost-effectiveness and decision making, and solving business problems. Management students, practising professionals, bureaucrats, politicians as well as trade-union and social leaders will find this book invaluable for achieving quality both at the workplace and in their lives.