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Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the

Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the

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Authors : Bro Uttal; William H. Davidow

    
Price: Rs 615

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A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a comprehensive strategy to achieve customer service goals

Book Details
Paperback: 256 pages
ISBN: 9780060920098
Publisher: Harper Perennial
Published: October 1990

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