Foster long-term customer relationships and accelerate productivity using the proven strategies and best practices in this Oracle Press guide. Oracle CRM On Demand Deployment Guide shows how to set up, customize, and manage a dynamic software-as-a-service solution across your enterprise. Develop implementation plans, maximize user adoption, build applets and portals, integrate Web 2.0 features, and use analytics dashboards. The latest design, tuning, and data security techniques are also covered in this practical resource.
Establish business objectives, project requirements, and key success metrics
Staff an implementation team and develop effective rollout plans
Configure, deploy, and administer Oracle CRM On Demand
Manage users and restrict access using roles and privileges
Customize sales, marketing, and service processes with the object model
Embed external content and URLs using the web services API
Distribute real-time BI using dashboards and advanced reporting tools
Incorporate web tabs, mashups, Google services, and RSS feeds
Use workflow to automate business process management
Table of contents
Chapter 1. What You Should Know About Software-as-a-Service;
Chapter 2. Overview of Oracle CRM On Demand
Chapter 3. Getting the Most from Your Oracle CRM On Demand Service
Chapter 4. Planning Your Oracle CRM On Demand Implementation;
Chapter 5. Designing Oracle CRM On Demand
Chapter 6. Sample Oracle CRM On Demand Designs
Chapter 7. Best Practices for Configuring CRM On Demand
Chapter 8. Integration in Oracle CRM On Demand
Chapter 9. Ongoing Maintenance and Administration
Appendix A. Advanced Configuration with CRM On Demand
Index
