Ellen Phillips : Books, Biography, Blog and more : FriendsOfBooks bookstore

	Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results by Ellen Phillips (Paperback 1998) Price: Rs 742 Eligible for FREE Shipping on orders over Rs 999 Imported Edition, Delivered in more than 14 business days How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney. The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, read more...